top of page

Logistic & Order Tracking Policy

Logistic 

Logistic and Order Tracking Policy

This Logistics and Order Tracking Policy outlines how we handle order logistics and tracking. By placing an order on our Site, you agree to the terms of this policy.

1. Order Processing

1.1 Processing Time

Orders are typically processed within 24 hours after payment confirmation. Please note that processing times may vary during peak seasons or due to unforeseen circumstances.

1.2 Order Confirmation

Once your order is placed, you will receive a confirmation email detailing your order. This email will include your order number, items purchased, and estimated shipping date.

2. Shipping and Delivery

2.1 Shipping Methods

We offer a variety of shipping options to meet your needs. Available shipping methods will be displayed at checkout. You can choose the option that best suits your preferences regarding cost and delivery speed.

2.2 Delivery Times

Estimated delivery times depend on the shipping method selected and the destination. While we strive to meet these timelines, please allow for additional time during holidays or peak periods.

Order Tracking

Tracking Your Order

You can track your order by: https://www.delhivery.com/tracking

  • Clicking the tracking link provided as above

  • Visiting the carrier’s website and entering your tracking number.

Other Policies

Issues with Delivery

1. Delivery Delays

If your order does not arrive within the estimated delivery time, please contact our customer support team. We will work with the carrier to investigate the issue and keep you informed.

 

2. Lost or Damaged Packages

In the event your package is lost or damaged during transit, please contact us within 24 hours of the expected delivery date. We will assist you in resolving the issue with the carrier and determine the next steps.

3. Changes to This Policy

We reserve the right to update or modify this Logistics and Order Tracking Policy at any time. Any changes will be reflected on this page. We encourage you to review this policy periodically for any updates.

4. Contact Us

If you have any questions or concerns regarding our Logistics and Order Tracking Policy, please contact us at: info@dorbby.com

bottom of page