Return & Refund Policy

Return and Refund Policy

This Return and Refund Policy outlines the terms and conditions for returning items and obtaining refunds. By making a purchase on our Site, you agree to the terms of this policy.

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1. Returns

1.1 Eligibility for Returns

You may return eligible items within 7 days of receiving your order. To be eligible for a return, items must be:

• Unused and in the original packaging

• Free from damage and wear

• Accompanied by the original receipt or proof of purchase

1.2 Non-Returnable Items

Certain items are non-returnable, including but not limited to:

• Gift cards

• Downloadable software products

• Personal care items

• Items marked as final sale

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2. How to Initiate a Return

To initiate a return, please follow these steps:

2.1 Contact our customer support team at info@dorbby.com or whatsapp no - +91 971 7508 029 to request a return authorization.

2.2 Provide your order number and the reason for the return.

2.3 Once authorized, carefully package the item(s) and include a copy of the receipt or proof of purchase.

2.4 Our courier partner will collect your returns as requested.

Refunds

1. Processing Refunds

Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used for the

purchase.

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2. Shipping Costs

Shipping costs are non-refundable, although they may occasionally be waived. If you receive a refund, the cost of return shipping will be deducted from the total refund amount.

1. Exchanges

If you wish to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item. We do not hold items for exchange, so it’s best to order the new item separately.

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2. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 24 hours of receipt. We may request photos of the damage for verification. We will either issue a refund or send a replacement at no additional cost.

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3. Changes to This Return and Refund Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be reflected on this page. We encourage you to review this policy periodically for any updates.

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4. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please contact us at: info@dorbby.com